Frequently Asked Questions
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
What services do you offer?
We provide tour packages, travel bookings, hotel reservations, airport transfers, and customized itineraries for individuals, groups, and corporate clients.
How do I book a tour?
You can book directly through our website by selecting your preferred destination, dates, and package. You can also contact us via WhatsApp or phone for personalized assistance.
Do I need to create an account to book a tour?
No. You can book as a guest, but creating an account allows you to manage bookings, view history, and receive exclusive offers.
Which destinations do you cover?
We offer tours across Tanzania (including Zanzibar, Serengeti, Ngorongoro, Kilimanjaro), East Africa, and selected international destinations.
What is your cancellation policy?
You can cancel your booking within a specified time for a partial or full refund. The exact terms depend on the package—please read the terms during checkout
What happens if a tour is canceled by you?
If we cancel due to weather, safety, or unforeseen issues, you’ll receive a full refund or be offered an alternative date or package.
What should I pack for my trip?
Packing lists are provided based on your destination. Generally, we recommend comfortable clothing, sunscreen, ID/passport, camera, and personal items.
Do you offer travel insurance?
Travel insurance is not included but highly recommended. We can help you connect with reliable providers.
Are the tours guided?
Yes. All our tours are guided by professional, knowledgeable, and licensed tour guides to ensure a safe and enriching experience.
Can I customize my itinerary?
Absolutely. We offer tailor-made travel experiences. Just contact us with your preferences, and we’ll plan the perfect trip for you.
What payment methods do you accept?
We accept mobile money (Mpesa, Tigo Pesa, Airtel Money), bank transfers, credit/debit cards, and PayPal for international clients.
Is full payment required upfront?
A deposit is usually required to secure your booking. The remaining balance can be paid closer to the travel date, depending on the package.
Are your prices fixed or negotiable?
Prices are based on the selected package and group size. We do offer discounts for group bookings, early reservations, and returning clients.
Do I need a visa or passport for your tours?
For domestic tours within Tanzania, a national ID is sufficient. For international tours, a valid passport and visa (if required) are necessary.
Do you help with visa processing?
Yes, we can assist with visa guidance and documentation support for selected destinations.
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